Common Questions
Frequently Asked Questions
MOQ varies by product category.Contact us for project-specific terms.
All products comply with IATF 16949 and ISO 9001.
We conduct 3-stage inspections: raw material testing, in-process checks, and pre-shipment audits. Full traceability reports are provided.
We support T/T, LC, and Escrow. Terms vary by order size: 30% deposit for new clients; net 30 for long-term partners.
We adhere to RoHS/REACH standards and use 30% recycled materials. Carbon-neutral production options are available.
Yes. Share your CAD files/blueprints for DFM analysis. We support OEM-level customization, including material grades, dimensions, and packaging.
Standard orders ship in 15-30 days. Expedited options (7-10 days) are available for urgent requests.
Yes. Our engineers provide 24/7 troubleshooting via email/phone. Installation guides and CAD files are downloadable from our portal.
Yes. Samples of standard items are free (shipping paid by client). Custom samples require a fee based on design complexity.
We manage DDP/DAP shipments globally via partnerships with DHL, FedEx, and Maersk. Customs clearance assistance included.